Privacy Policy

Privacy Policy

1. Overview

At Aurora Electrical Solutions, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs).

By accessing our website or using our electrical services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following personal information when you interact with us:

  • Full name
  • Contact details (phone number, email address, physical address)
  • Job or property location details
  • Billing or payment information
  • Communication records (emails, call logs, SMS)

We also collect non-personal information such as website usage data via cookies and analytics tools.

3. How We Use Your Information

Your personal data is used for purposes including but not limited to:

  • Providing you with electrical services and quotations
  • Scheduling appointments and job updates
  • Sending invoices or receipts
  • Responding to your enquiries
  • Marketing and promotional purposes (with your consent)
  • Compliance with legal obligations

4. Sharing of Information

We will never sell or rent your personal data. We may share it with:

  • Employees or contractors as needed for service delivery
  • Third-party service providers (e.g., payment processors or CRMs)
  • Legal authorities if required by law

5. Security of Your Data

We implement strict security protocols to safeguard your data, including secure storage systems, restricted access, and encrypted communication channels. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your data
  • Withdraw consent for marketing communications
  • Lodge a complaint about privacy concerns

7. Cookies and Analytics

Our website may use cookies to enhance your user experience and collect anonymous data through Google Analytics. You can choose to disable cookies in your browser settings.

8. Changes to This Policy

This policy may be updated occasionally. The latest version will always be available on our website with the “Effective Date” clearly listed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with our team.

Aurora Electrical Solutions
Waterford, QLD 4133